FAQs

Frequency ASK Questions

Welcome to our FAQs page! Hopefully this page has the answer you're looking for. If not, please contact us at ecowittweather@outlook.com.

  • Q: I receive a message in the WS View app saying configuration is complete and I am redirected to a blank device list and there is no data on the main page of the WS View app. Can you provide any advice?

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    A: Try to create a guest network with no security and then connect to the secure network.

  • Q: What is the difference between the WH31 and WH32

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    A:

    1. Only the WH32 sensor data can display "Outdoor Temperature and Humidity" on the WS View app when work with GW1000.

    2. The WH31 sensor data will display "Multi-channel Temperature and Humidity" on the WS View app when work with GW1000.

    3. One GW1000 can only receive one WH32 sensor data.

    4. One GW1000 can receive up to 8 WH31 sensor data.

    5. The WH32 sensor data can be uploaded to weather underground, while the WH31 could not.

    6. Both the WH32 and WH31 data can be uploaded to ecowitt.net.

    7.The WH31 can work with HP2551/HP3500/HP3501

    8. Both WH31 and WH32 sensors can be used outdoors. If you only need one for outdoors, we recommend you to choose the WH32 sensor.


  • Q: What is the difference between the WH31 and WH32

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    A:

    1. Only the WH32 sensor data can display "Outdoor Temperature and Humidity" on the WS View app when work with GW1000.

    2. The WH31 sensor data will display "Multi-channel Temperature and Humidity" on the WS View app when work with GW1000.

    3. One GW1000 can only receive one WH32 sensor data.

    4. One GW1000 can receive up to 8 WH31 sensor data.

    5. The WH32 sensor data can be uploaded to weather underground, while the WH31 could not.

    6. Both the WH32 and WH31 data can be uploaded to ecowitt.net.

    7.The WH31 can work with HP2551/HP3500/HP3501

    8. Both WH31 and WH32 sensors can be used outdoors. If you only need one for outdoors, we recommend you to choose the WH32 sensor.


  • Q: my WH2320 indicates that it is connected to my iphone and/0r android phone, just does not send data. Always says configuration success, etc. I have set up account with Wunderground but no data will upload. It doesn't seem to go to the upload sectio

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    A: Try to reset the WPS button on the side of your router ( e.g. dlink DIR 880-L).  

  • Q: GW1000 wifi configuration network requirement

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    A: Please ensure that the Wi-Fi network is 2.4GHz and 802.11b/g/n bands before you start to connect gateway to the network.

  • Q: WH32 working temperature range

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    A:

    The working temperature range actually is -40C to 60C, though the screen on the sensor would not work below -10C.

    The sensor data will still send to the receiver between -40C to -10C.


  • Q: Can't see the full display on the WS View App

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    A: Try to reduce the font size on your phone.

  • Q: Can't log in ecowitt.net on Chrome

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    A: Try to close any plugin like cors on your browser.

       Try another browser.

  • Q: Rain Gauge Accuracy Cross Check

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    To tell if the rain gauge is accurate or not, it is not correct to compare to a rain meter nearby around.

    Because it is not necessary having a same rain intensity, even they are not far from each other. To judge if your rain meter is correct or not, you may do the following:


    1. Use a narrowed neck bottle that can sit under the rain gauge water outlet holes.

    Collect the water during a rain event and measure its weight. E.g.353 g.


    2. 353 g equals 353 ml, divided by rain collector size of 250 cm2, you get 353/250 = 1.412 cm =14.1 mm.


    3. Compare the rain readings from your console to your local rain event reading, or a reading from a calibrated manual gauge, to see if they are matching or not.


    4. Since there may be some water left in the tip bucket, and also some on the rain collector itself, the observed rain is normally slightly less than the actual rainfall, but his is normally within 5%.


    If the deviation is larger than this, then you can change rain calibration settings accordingly, or contact the customer service for replacement.


  • Q: Rain Gauge Accuracy Cross Check

    View Details

    A:

    To tell if the rain gauge is accurate or not, it is not correct to compare to a rain meter nearby around.

    Because it is not necessary having a same rain intensity, even they are not far from each other. To judge if your rain meter is correct or not, you may do the following:


    1. Use a narrowed neck bottle that can sit under the rain gauge water outlet holes.

    Collect the water during a rain event and measure its weight. E.g.353 g.


    2. 353 g equals 353 ml, divided by rain collector size of 250 cm2, you get 353/250 = 1.412 cm =14.1 mm.


    3. Compare the rain readings from your console to your local rain event reading, or a reading from a calibrated manual gauge, to see if they are matching or not.


    4. Since there may be some water left in the tip bucket, and also some on the rain collector itself, the observed rain is normally slightly less than the actual rainfall, but his is normally within 5%.


    If the deviation is larger than this, then you can change rain calibration settings accordingly, or contact the customer service for replacement.


  • Q: What should the upload rate be for WH6006

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    A: Our engineer suggests you to set the upload rate to 10 minutes.

  • Q: What is the input voltage and current for the GW1000 Wi-Fi Gateway

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    A: The input voltage is 5V and the max working current is 120mA

  • Q: WS View app crashes when selecting the device on the Device List

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    A: If your device finally shows up in list but app crashes when you select it then go into your settings on device, choose applications, and clear data on the app.

        If the app abruptly closes at any point in your setup process, same advice.

  • Q: How to change my WiFi network, so that the devices can connect to a different network.

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    A: If you want to connect to a different network, you'll need to configure the gateway again on your phone.

  • Q: How to change my user email address on ecowitt.net

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    A: You'll need to create another account on the ecowitt weather server to change your user email address.

  • Q: WU Station offline

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    Please try to change the "1" to "l"(the lower case for "L") in the Station Key.

    The lower case for "L" looks very similar to the number "1" on the weather underground website.


  • Q: The GW1000 unit will not stay connected to my local Wi-Fi for longer than a day

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    A: Please whether the USB power supply for the gateway is strong enough (5V 1A or above)

       Try to move the gateway closer to your router.

  • Q: How to install the rain gauge

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    A:

    Here are two ways to install the rain gauge.

    Method one - Mounting with U-bolts

    The mounting assembly includes two U-Bolts and a bracket that tightens around a 1-2" diameter pole using the four U-Bolt and nuts. The package

    includes a D32/H200 (diameter 32mm = 1.26”, length 200mm = 7.87”) stainless steel tube for this purpose. You can attach the tube to your fence or other places.

    Method two - Mounting with screws

    The mounting assembly also includes two screws for installation on a flat surface.

    Note: It's remomended to install the rain gauge sensor at least 1M/3FT away from the ground to avoid the impact of ground moisture on the device.



  • Q: How to install the rain gauge

    View Details

    A:

    Here are two ways to install the rain gauge.

    Method one - Mounting with U-bolts

    The mounting assembly includes two U-Bolts and a bracket that tightens around a 1-2" diameter pole using the four U-Bolt and nuts. The package

    includes a D32/H200 (diameter 32mm = 1.26”, length 200mm = 7.87”) stainless steel tube for this purpose. You can attach the tube to your fence or other places.

    Method two - Mounting with screws

    The mounting assembly also includes two screws for installation on a flat surface.

    Note: It's remomended to install the rain gauge sensor at least 1M/3FT away from the ground to avoid the impact of ground moisture on the device.


  • Q: Can't connect the GW1000 gateway to my local network when doing the wifi configuration.

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    A: The WS View app needs your location to configure weather services. When you are running the app for the first time, please enable the location access function for this application on your mobile device settings page.